Small business

IT support for small businesses in Staines

Support sized for businesses that are too small for a managed service contract and too busy to have someone in-house — cafés, salons, dental practices, small retail, gyms, estate agents, studios and offices of a handful of people.

On site across Ashford, Sunbury, Shepperton, Stanwell, Egham, Feltham and Windsor, and remotely anywhere.

What gets looked after

The whole of the small setup, rather than just the computers — most of the calls that stop a small business trading are not about a PC at all.

  • PCs, laptops and workstations
  • Printers and scanners, including networked and shared
  • Tills and EPOS systems
  • Wi-Fi, routers and wired networking
  • CCTV systems
  • Backups, on site and in the cloud
  • Microsoft 365 accounts, mailboxes and shared files

New starters and workstation setup

Getting someone productive on their first morning rather than their third.

  • Machine prepared, named and updated before the start date
  • Accounts, mailbox and shared drives set up in advance
  • Software the role actually needs, installed and licensed
  • Printers and Wi-Fi connected and tested
  • Leavers handled properly: access removed, data retained, device wiped

Managed backup and recovery

The point of a backup is the restore. Plenty of small businesses have a backup running that has never once been tested against a real failure.

  • Backup set up for the things that would actually hurt to lose
  • Both a local copy and an off-site one, so a single fire or theft is not the end
  • Restores tested rather than assumed
  • A written plan for what happens if a machine dies mid-trading
  • Help recovering after ransomware, hardware failure or a lost device

How it is charged

Published rates, so you can work out the cost before getting in touch. Tell me roughly how many machines there are and how far out you are, and you will have a firm figure the same day.

  • Block of 10 hours, drawn down as needed — £400
  • Monthly retainer, café / salon / studio of 3–8 devices — from £150 a month
  • Monthly retainer, office of 10–15 people — from £500 a month
  • Ad-hoc call-out — £50 an hour on site, £40 an hour remote
  • Invoiced and paid by bank transfer